Profession: Dock Manager

Dock manager at M&L? For what missions?

Organization, responsibility, responsiveness, interpersonal skills: the job of Quay Manager requires skills and qualities that Sabine has been implementing on a daily basis at M&L for 4 years.

She explains the diversity and complexity of her job in 5 points

1. Coordination: "In order to ensure that all actions are monitored on a daily basis for the greatest customer satisfaction, coordination is one of the main missions of my job, which requires rigor and very good interpersonal skills in order to communicate continuously with the customer, the dockers, the SEPD, as well as the shipping companies."
2. Monitoring procedures and responsiveness: "It is imperative to ensure that all procedures are properly followed, to monitor the smooth running of loading and unloading operations, as well as transfers to Great Britain, and to be responsive in the event of a malfunction."
3. Human resources management: "Planning and implementing the human resources necessary for the smooth running of production are also among my priorities, then ensuring daily monitoring is essential. The end customer, i.e. the carrier, must not be impacted in the event of unforeseen events. »
4. Fleet management: "It is also necessary to ensure the proper functioning of all the handling equipment and materials essential to production. It is inconceivable to fall behind due to a lack of equipment and jeopardize the entire organization."
5. Reporting and feedback: "Management, administration and statistics are among the essential missions of the profession. Maintaining the momentum of the continuous improvement process for production is essential.